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INTRODUCTION
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The
Business of Dentistry |
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Practice
Vision |
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| CHAPTER
I
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TEAMS
AND TEAM WORK
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You
and Your Team |
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Motivation |
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Team
Responsibilities |
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Doctor
Responsibilities |
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Team
Communication |
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Meetings
and Agendas |
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Morning
Huddle |
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| CHAPTER
II
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COMMUNICATING
WITH YOUR PATIENTS
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Incoming
Calls |
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Calling
Patients |
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Strategies
for Long-Term Relationships |
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Documentation |
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Creating
Patient Profiles |
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Patient
Call Slips |
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Telephone
Scripts |
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| CHAPTER
III
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SCHEDULING
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Scheduling
Without Chaos |
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Scheduling
Pearls |
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The
Ideal Days |
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Quality
vs. Quantity |
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Power
Blocking |
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Procedural
Time Studies |
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Scheduling
Codes |
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Confirming
Appointments |
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Fixing
Broken Appointments |
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Appointments
with Specialists |
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| CHAPTER
IV
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RETENTION,
RECARE AND REACTIVATION
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Retention
Rationale |
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The
Recare System |
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Improving
Recare |
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Patient
Satisfaction Surveys |
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Patients
Leaving Practice |
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Reactivation |
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Chart
Auditing Scripts |
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Chart
Auditing Letters |
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| CHAPTER
V
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COLLECTIONS
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Proactive
Financial Policies |
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Comfortable
Collections |
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Outside
Financing |
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Communicating
about Financing |
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Financial
Arrangements |
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Billing
Tips |
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Walk-Out
Statements |
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Collection
Process and Sequence |
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Aging
Accounts Receivable |
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| CHAPTER
VI
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INSURANCE
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What
patients need to understand |
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What
you need to know about insurance |
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Insurance
Verification Form |
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Communicating
about Insurance |
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Payment
Options |
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Claims
Processing Guidelines
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Preauthorization Templates |
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Paper Claims |
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Secondary Insurance
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Following
Up on Claims
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Insurance
and Periodontics |
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| CHAPTER
VII
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KEEPING
YOUR HOUSE IN ORDER
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Your
Commitment to Patients |
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Your
Commitment to the Practice |
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Morning
and End of Day Duties |
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Office
Supply Inventory |
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85 Main Street, Suite 392
Reisterstown, MD 21136