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Front Desk Training Program

   The demand for top notch front desk personnel is high and the need for qualified dental support staff is projected to grow by almost 14 percent by next year, at a rate faster than the average for most occupations through 2005.  Population growth, higher incomes, more and improved dental insurance and greater retention of natural teeth will fuel the overall demand for dental services, and will continue to propel this demand. In many areas of the country, the need has been so acute that any number of dentists have taken to on-the-job training which has been quite wanting. Unfamiliar with terminology, dental software, and the intricacies of dealing with third party pay companies, people trained in this manner have caused innumerable costly errors to practices. Poor communication skills and an inability to work cooperatively with other team members often contribute to this problem.

   For all of these reasons, the McKane & Associates Front Desk Training Program is a wise investment. Our program provides a wide range of instruction that is custom tailored to the specific needs of your practice, your staff, and your patients, leaving you free to practice dentistry.  We focus on improving proficiency, retraining, fostering accountability, and helping front desk staff develop essential communication skills as well as creative problem solving skills.

   Our program is the only one of its kind in the country.  After an on site evaluation, our consultants will design a cost-effective training template that reflects the specific needs of your practice and your front desk staff.  The program includes individualized training in the following areas:

  • ADA insurance codes

  • Billing procedures

  • Cancellation procedures

  • Chart auditing proficiency

  • Claims forms

  • Collection processes

  • Computer software training

  • Continuing education

  • Customer service

  • Dental terminology

  • Efficient use of down-time

  • Ethics and legal issues 

  • Filing skills

  • Financial planning with patients

  • Good housekeeping

  • Image, attitude, and courtesy

  • Insurance claims procedures

  • Managed Care Claims

  • Management Cards

  • New patient procedures

 

  • Organizational skills

  • Patient give-aways

  • Patient "hot lists"

  • Patient retention

  • Personal communication

  • Patient retention

  • Patient retention

  • Practice philosophy

  • Professional philosophy

  • Reactivation protocol

  • Recare protocol

  • Record maintenance

  • Scheduling goals and pitfalls

  • Scheduling with computers

  • Successful meetings

  • Team collaboration 

  • Telephone communication

  • Time management

  • Understanding treatment plans

  • Written communication

 

 Our programs are sponsored and supported by the Department of Higher Education,   the Maryland Academy of General Dentistry, the Maryland State Dental Association       and Johns Hopkins University.

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85 Main Street, Suite 392   Reisterstown, MD 21136
     Phone 800-341-1244   Fax 301-695-7624

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