The demand for top notch front desk personnel is high and the need for qualified dental support staff is projected to grow by almost 14 percent by next year, at a rate faster than the average for most occupations through 2005.  Population growth, higher incomes, more and improved dental insurance and greater retention of natural teeth will fuel the overall demand for dental services, and will continue to propel this demand. In many areas of the country, the need has been so acute that any number of dentists have taken to on-the-job training which has been quite wanting. Unfamiliar with terminology, dental software, and the intricacies of dealing with third party pay companies, people trained in this manner have caused innumerable costly errors to practices. Poor communication skills and an inability to work cooperatively with other team members often contribute to this problem.

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For all of these reasons, the McKane & Associates Front Desk Training Program is a wise investment. Our program provides a wide range of instruction that is custom tailored to the specific needs of your practice, your staff, and your patients, leaving you free to practice dentistry.  We focus on improving proficiency, retraining, fostering accountability, and helping front desk staff develop essential communication skills as well as creative problem solving skills. 

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Our program is the only one of its kind in the country.  After an on site evaluation, our consultants will design a cost-effective training template that reflects the specific needs of your practice and your front desk staff.  The program includes individualized training in the following areas: